FAQ
Get your information from the source! We answer the most
questions on Genie, trading, & investing and save yourself the
trouble.
Get your information from the source! We answer the most questions on Genie, trading, & investing and save yourself the trouble.
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Accounts
I did not receive any sms on mobile with OTP
Products
Additional marketing bonus on top of your rebates
About the
Company
What type of broker is Genie
Accounts
How can I speak with my Account Manager?
You can provide us with your account details and we will notify your account manager to reach out to you as soon as possible.
I’m unable to access my client portal. How can I reset my password?
In case you’ve forgotten your portal password and are unable to log in, you’ll find the ‘Forgot password’ option on the login page. After selecting this option, confirm your email address and proceed by clicking ‘Confirm.’ A password reset link will be sent to your registered email address, allowing you to set a new portal password.
I’ve forgotten my MT5 account password. How do I reset it?
To reset your MT5 password, access your secure client area. Choose the reset password option, enter your new password, and save the changes. This will update your Genie password, including the MT5 password.
I completed the Live account form. How do I activate my account?
To reset your MT5 password, access your secure client area. Choose the reset password option, enter your new password, and save the changes. This will update your Genie password, including the MT5 password.
Where can I access information about your swap points?
To activate your account, access your client portal and upload clear color copies of your ID and a recent utility bill reflecting your address for verification purposes. After this step is completed, your account will become active within a maximum of 1 hour
Products
What instruments does Genie offer?
The Genie trading platform provides direct access to major markets on international financial exchanges. With spreads starting at 0.0pips and leverage going up to 1:500, you can explore opportunities in FX pairs, commodities like gold, digital currencies, shares, and indices.
What are trading instruments?
Trading instruments involve a variety of assets available for online trading through a broker. These assets include FX pairs, shares,commodities, and indices. Online trading involves buying and selling over The Counter (OTC) securities using the internet or electronic means, such as wireless access or touch-tone phones. Customers access a brokerage firm's platform through their internet service provider, allowing them to gather information, monitor activity, and execute orders securely.
What is the concept of Forex CFDs?
‘Forex’ refers to foreign exchange and ‘CFDs’ stands for ‘Contractfor Differences.’ Forex Contract for Differences (CFDs) involve trading currency pairs with leverage. Traders can speculate on the rise or fall of an FX pair’s value without owning the underlying currency.
What is forex & how do I trade FX pairs?
Forex, or foreign exchange, refers to trading currency pairs like EURUSD on a decentralized global market. This enables traders to profit from changes in a currency's value relative to another. Each currency is abbreviated, like EUR for Euro and USD for United StatesDollar. When trading forex, the base currency (EUR in this case)comes before the quote currency (USD), and their changing valuesresult in the spread between the bid and ask price. Online trading involves opening positions on a secure platform to capitalize on currency pair performance.
What distinguishes forex CFDs from pure forex trading?
Forex CFDs allow traders to speculate on price movements without owning the underlying currency pair. In contrast, pure forex trading involves physically exchanging one currency for another. Genie provides FX CFD trading for those who want to speculate on currency pair prices without direct ownership.
About the Company
Who is Genie?
Genie is a fintech company that offers online trading services for financial assets. With a team of global specialists available 24/5 for customer support, we grant access to individual, professional, and institutional brokerage services through various affiliates and subsidiaries. You are currently on the Genie Brokerage (St Lucia) website
What type of broker is Genie?
We are a straight-through processing (STP) execution-only broker following a mark-to-market approach. Our operations are licensed and regulated by the FSCA (Financial Sector Conduct Authority). This signifies that we do not take risks against our clients; instead,all positions are directly forwarded to our liquidity providers.
Where can I find Genie ltd?
Genie ltd , which holds licenses and regulation from the FSCA (Financial Sector Conduct Authority).
Where do we source our pricing from?
Our extensive liquidity pool connects clients to over 35 liquidity providers, including more than 20 Tier 1 Banks and prime brokers.
How can I contact Genie?
Reach out to us via email at info@geniefx.com or contact us through our Live Chat for discussions about your trading requirements. Additionally, for any queries, our support guide provides comprehensive information and guidance on our products and services.